Juan Cortes is a Senior Manager of Technical Communications and Delivery at Accertify, Inc., where they have built the Documentation Department from the ground up and established comprehensive protocols for document management since 2011. Previously, Juan worked as a Senior Technical Writer at Trading Technologies, where they engineered a single-source authoring system and managed localization efforts. They also held a Senior Technical Writer position at Follett Higher Education Group, overseeing the training of new writers and creating user-friendly documentation. Juan earned their education at Columbia College Chicago from 1995 to 1997.
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