Leonard Porrello

Leonard Porrello has over 20 years of experience in technical writing and content design. Leonard'smost recent position was as the Head of Documentation at Access Softek, where they were responsible for managing documentation strategies and processes. Prior to that, they worked as the Manager of Product Documentation and Content Design at Red Canary, where they successfully increased help-center article adoption by 300%. Leonard also served as the Manager of Training and Education at Salsa Labs, where they raised training content adoption to 25% above industry average. Leonard has a strong background in UX writing, technical writing, and content refactoring. Leonard has collaborated cross-functionally with project management, software development, and customer support teams. Leonard has worked with various software products, including cybersecurity platforms, SaaS platforms for non-profit organizations, database access middleware, and social media marketing platforms. Leonard is experienced in writing for diverse audiences, including cybersecurity professionals, NGO marketing staff, scientists, and enterprise decision makers. Leonard has proficiency in tools such as MadCap Flare, XML, Salesforce, and RoboHelp. Overall, their work experience demonstrates their expertise and success in technical writing, content design, and documentation management.

Leonard Porrello holds a Bachelor of Arts degree in Philosophy from the University of San Diego. Leonard also pursued a Doctoral Program in Philosophy at KU Leuven. Leonard obtained a Technical Writing certification from Cal Poly, San Luis Obispo in September 1997. Additionally, they earned a Master of Arts degree in English Literature and a Technical and Professional Communication Certificate with a specialization in Professional, Technical, Business, and Scientific Writing from California Polytechnic State University-San Luis Obispo.