Adam S. is an experienced Technical Support Manager with over 24 years in the EPOS solutions sector, covering retail, hospitality, leisure, and entertainment. Currently serving as the Head of Support for the Food and Beverage division at accesso since 2023, Adam focuses on refining ITSM processes and championing technology to enhance team productivity and service quality. Previously, Adam held various leadership roles, including Head of Global Support at Omnico Group and Head of POS at Sodexo, where they drove significant improvements in support operations and team performance. Adam is ITIL 4 certified and skilled in building comprehensive ITSM systems, emphasizing continuous improvement through effective metrics and automation. Adam's educational background includes a National Diploma in Computer Studies from Southampton City College.
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