Alfonso Hernandez Ramirez is the Director of Service LATAM at accesso, where they have been since 2017, focusing on operations, customer support, and technology. With 34 years of experience in providing world-class services, Alfonso has held various leadership roles in notable companies, including Grupo Nova Generación, S.A. de C.V., Sodexho Pass, and DHL Express Mexico. They have a strong educational background in business and technology, having completed executive programs at IPADE Business School and obtained a degree in Administrative Computer Systems from Tecnológico de Monterrey. Throughout their career, Alfonso has implemented innovative service and operational models aimed at enhancing customer experiences across diverse industries in Latin America.
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