Shannon Maloney is a seasoned Senior Production Support Engineer at accesso, having previously held various roles in resort and retail operations at Walt Disney World from 2007 to 2013. During their time at Disney, Shannon facilitated training sessions, managed guest services, and significantly improved sales performance. They subsequently served as a Lodging Technology User Acceptance Tester at The Walt Disney Company in 2012-2013, focusing on enhancements to the Lilo Resort Management System. Shannon's expertise further developed at accesso, where they managed client solutions, optimized support processes, and authored key operational documentation. They earned a Bachelor of Science in Business Administration and Management from the University at Buffalo in 2007.
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