Meshia W.

Meshia W. is a Customer Support Specialist at Accolade, Inc. since November 2019, where responsibilities include researching and investigating escalated cases and reviewing Net Promoter Score surveys. Previous roles at Accolade include Care Advocate Expert, Advanced Care Advocate, and Care Advocate, with notable achievements such as increasing quality assurance scores and successfully guiding customers through the healthcare system. Prior to Accolade, Meshia W. worked at Quench USA, Inc., holding multiple positions including SR. Scheduling Specialist and Outsourcing Specialist, demonstrating expertise in project coordination and service management for clients. Meshia W. holds a Bachelor of Arts in Psychology from Cabrini University.