Marcos Lopes is a seasoned specialist in Customer Experience (CX) and Customer Success (CS) with a strong background in the renewable energy and technology sectors. They have developed expertise in structuring and managing customer relationship areas, optimizing processes, and analyzing data throughout their career. Marcos has built Customer Success departments from the ground up at companies such as Brasol, Nextron, and Wittel, enhancing customer satisfaction through innovative solutions. They currently hold a senior analyst position in Customer Experience at Accor, employing tools like Power BI and advanced data analysis to drive strategic improvements in customer journeys. Marcos holds a degree in Business Administration and a Technology Management degree from Cruzeiro do Sul Virtual.
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