Mathilde Charles is currently the Directeur de programme Customer Experience at Accor, where they focus on enhancing in-hotel guest experiences and overseeing online check-in processes. Previously, Mathilde held various roles in the hospitality sector, including positions at Mercure Paris Montmartre Sacré-Cœur and Hôtel Mercure Paris Centre Tour Eiffel, where they managed client relations and team training. They began their career in healthcare as an Infirmière at Groupe Hospitalier Paris Saint Joseph and later moved into financial administration at MACE PROJETS. Mathilde holds a Diplôme d'Etat Infirmier from Institut de Formation en Soins Infirmiers Saint Joseph and an MBA in International Business from ISEE.
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