Odile Serot is a Customer Experience Performance Director at Accor, where they drive performance across the customer journey and develop key insights to enhance guest satisfaction. With over 22 years of international experience, including eight years abroad, Odile has a strong background in project management, brand integration of acquisitions, and business intelligence. They previously held roles such as Project Manager for ERP International Development at UNIT4 Norway and BI Senior Project Manager at AccorHotels, supporting various business streams with strategic insights. Odile is currently pursuing a Master's degree at Institut Supérieur de Gestion.
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