Thiago Pacos is an experienced hospitality professional currently serving as the General Manager at Thermas de Olímpia Resort by Mercure, overseeing operational management and enhancing customer experiences. With a career spanning over two decades, Thiago has held key leadership positions including Managing Director at SERHS NATAL Grand Hotel & Resort and General Manager at Meliá Hotels International. Additionally, Thiago has a strong academic background, having taught various MBA courses at Universidade de Sorocaba, and has developed strategic initiatives in sales and marketing across numerous hotel properties. Educational qualifications include an MBA in Leadership and Business from Marietta College and an MBA in Marketing from Universidade Metodista de Piracicaba, among others.
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