Tracy Penney is a self-motivated and results-driven professional with extensive experience in hospitality management, revenue analysis, and social media. Tracy served as a Customer Service Leader at Fairmont Raffles Swissotel from 2000 to 2002, later advancing to the role of Team Leader for Customer Service between 2009 and 2010. Additionally, Tracy held multiple leadership positions at Accor, including Senior Manager of Customer Care from 2019 to 2020, where they focused on customer satisfaction and care strategy. Tracy is recognized for their ability to develop effective strategies while collaborating with diverse partners and stakeholders.
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