Flavia T. is an experienced IT professional currently serving as a Senior Incident Manager at Accruent since May 2020, with a solid background that includes multiple roles at IBM from August 2009 to July 2019. Flavia has expertise in incident management, service availability optimization, and compliance, having fulfilled responsibilities as a Service Availability Manager, Critical Situation Manager, and Root Cause Analyst, among other positions. Flavia’s skills encompass leading technical problem resolution for high-impact situations, ensuring rigorous investigations post-incident, and maintaining audit readiness and compliance within service accounts. Educational qualifications include a degree from Universidad Nacional de San Martín, obtained between 2016 and 2019.
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