Kyle Thomas

Kyle Thomas is an experienced IT professional currently serving as the Manager of the Service Desk at Accruent since July 2018, where responsibilities include managing internal IT operations for a global company and ensuring team performance with a maintained negative CSAT score of less than 1%. Previous positions include System Administrator Team Lead and Associate System Administrator at Highland Presents, Inc., as well as roles at Charles Schwab as a Tier 1 Internal Service Desk Engineer and at Cisco as NOC Lead. Throughout these roles, Kyle has demonstrated a strong commitment to team development, customer satisfaction, and operational excellence, with a Bachelor's degree in Information Systems from Abilene Christian University.