ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.
Text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes. We are a technology company that connects people and data.

– Technology –
Experience: Since 2003, ACD has leveraged industry-leading CCaS technology with at-home agents to perfect the flexibility of the gig economy. The world is trying to convert the model that ACD has long perfected and continues to improve.

Analysis: ACD uses live quality control and state-of-the-art AI to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs.

Development: Our proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement.

– People –
US-Based: Our staff is spread across the United States, covering all time zones, protecting from regional interruptions. Your calls will never be sent offshore.

At-Home: Your customers deserve the highest quality, experienced, educated, and happiest team of agents possible. Our flexible work-from-home model attracts the best of the best with low turnover.
Agile Staffing: ACD has developed a robust scheduling system that features short shifts, allowing fast ramping- up or down. This saves you money in crucial ways for your bottom line.

Skills-Based: We use proprietary routing and scheduling tools. Agents are certified for your inbound calls and interactions. We record and analyze 100% of your calls to maintain the highest quality.

How can we help you?
Get in touch: We're here to get you where you want to go.
https://acddirect.com/

Call Center

ACD Direct

ACD Direct's headquarters in Centerville, UT, United States

Noah Rosales

Tom Schollmeyer

Vicki W.

The Client Services Team at ACD Direct is dedicated to delivering exceptional support and tailored solutions for clients outsourcing their customer interactions. This team manages client relationships, ensuring seamless communication and service delivery while leveraging advanced technology and a skilled workforce to optimize outcomes. By monitoring performance, providing insights, and addressing custom needs, the Client Services Team helps clients enhance their customer experience and achieve their business objectives.

Client Services Team

The Customer Support Team at ACD Direct is dedicated to delivering exceptional service to clients by managing diverse customer interactions across various channels, including text, phone, email, chat, and digital platforms. With a focus on quality and effective outcomes, team members leverage advanced CCaS technology and real-time analytics to provide 24/7 support, ensuring client satisfaction while facilitating seamless communication between people and data. Their expertise, developed through experience and continuous training, positions them as a vital resource in maintaining ACD's commitment to high-quality service.

Customer Support Team

The Business Development and Operations team at ACD Direct focuses on expanding client relationships and streamlining internal processes to enhance operational efficiency. By leveraging data analysis and innovative technology, the team identifies growth opportunities, optimizes agent performance, and ensures seamless integration of client needs into ACD’s service model. Their collaborative efforts drive the company’s mission to deliver outstanding customer interactions and adaptable workforce solutions.

Business Development and Operations

This department provides technical and customer support to ensure client satisfaction and effective resolution of issues.

Client Support Services

This department focuses on managing and coordinating the contributions of independent contractors across various projects.

Independent Contractors

This department oversees the management and optimization of operational processes and technology.

ACD Direct

Org chart

Teams

Client Services Team

Customer Support Team

Business Development and Operations

Client Support Services

Independent Contractors

Operations Division

Offices

ACD Direct

Org chart

Teams

Client Services Team

Customer Support Team

Business Development and Operations

Client Support Services

Independent Contractors

Operations Division

Offices

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