Vicki Banner

Vicki Banner is an experienced forecasting analyst currently employed at Ace Distributing since September 2019, focusing on forecasting and order planning for beverages. Prior to this role, Vicki served as a business services manager at IKEA, where leadership of an information technology team resulted in a significant reduction of customer wait times through the implementation of a new IVR system. Vicki also held the position of workforce manager at IKEA Group, managing a team responsible for forecasting call center interactions. Earlier career experience includes roles as a senior operations center analyst and service level agreement analyst at Fiserv, where Vicki monitored key performance indicators across multiple call centers. Vicki's professional journey began in retail customer service at The Disney Store. Vicki holds a Bachelor of Science degree in Elementary Education from Wright State University.