Now in Afghanistan, Since 1924, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. In 2017, Ace ranked "Highest in Customer Satisfaction with Home Improvement Retail Stores, Eleven Years in a Row," according to J.D. Power. With more than 5,100 hardware stores locally owned and operated across the globe, Ace is the largest retailer-owned hardware cooperative in the world. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and also have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its retailers' stores are located in all 50 states, the District of Columbia and approximately 55 countries.

ACE Hardware

James Cook

Shak Hishmeh

This department focuses on providing customer support and selling products in a retail environment.

Retail Sales

This department manages all cashier operations and customer service at retail locations.

Cashier Services

This department oversees the management and optimization of retail functions across various locations.

Retail Operations

This department oversees the operations and performance of retail locations, ensuring effective management and customer service.

Retail Management

This department focuses on assisting customers with inquiries, resolving issues, and providing product or service-related support.

Customer Support

This department focuses on managing and optimizing the sales process for hardware products.

ACE Hardware

Org chart

Teams

Retail Sales

Cashier Services

Retail Operations

Retail Management

Customer Support

Sales Operations

Offices

ACE Hardware

Org chart

Teams

Retail Sales

Cashier Services

Retail Operations

Retail Management

Customer Support

Sales Operations

Offices

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