Michael Grande

Michael Grande has worked for Aceyus since 2015, starting as a Technical Support Manager. In this role, they managed the IT Support Team, ensuring consistent communication and client satisfaction with the Aceyus application and associated adapters. Michael also mentored new engineers and worked on growing team skills. Michael later took on the role of Support Team Lead and then SQL Support Analyst, where they handled customer tickets and provided support for Aceyus applications. Michael also ensured the quality of new Aceyus software and updates by performing thorough testing, as well as solving issues related to client databases, web servers, and networking problems. In 2015, Michael also began working for Sears Holdings Corporation as a Business Intelligence Analyst, where they worked with a large database of information creating reports and exporting data for analysis. Michael also created Tableau dashboards for daily and weekly reporting, and developed excel spreadsheets with database information for higher level executives and managers.

Michael Grande obtained their Bachelor of Arts (B.A.) in Michael'story from the University of Illinois Urbana-Champaign between 2007 and 2012. Michael then went on to receive their Master of Library & Information Science (MLIS) in Information Technology from the University of Wisconsin-Milwaukee between 2012 and 2014. In September 2016, they obtained a Microsoft Technology Associate: Database Administration Fundamentals (MTA) certification from Microsoft.