Aaron MacLeod possesses extensive experience in workforce management and customer service operations across various industries. Currently serving as Director of Product at Achieve since April 2019, Aaron has held multiple senior director roles focused on client experience and workforce management, overseeing staffing models, dialer systems, and real-time metrics. Prior experience includes leadership roles at Frontdoor, Inc., where Aaron directed contact centers, managed recruiting and training, and ensured effective operations for customer support and claims. At Amazon.com, Aaron emphasized customer obsession and employee engagement, while earlier roles at Dollar Financial Group and Discover Financial Services involved strategic oversight of call centers and collections systems. Aaron holds a Bachelor's degree in Finance from the University of Phoenix.
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