Heather O'Connor

Heather O'Connor is a seasoned professional with extensive experience in CRM administration and operations management. Currently serving as a Sr. CRM Administrator at Achieve since September 2022, O'Connor previously held similar roles at Freedom Financial Network from March 2010 to September 2022, where responsibilities included the implementation of performance dashboards, SLA tracking, workforce forecasting, and data analysis across multiple departments. O'Connor's prior experience includes positions as Operations Supervisor and Operations Analyst at Dish Network, where effective team management and process improvements were a focus. Additional experience encompasses roles in debt collection, office management, financial advising, and retail management. O'Connor holds a B.A. in Economics from Colorado State University and has a strong background in data analysis, productivity tracking, and team leadership.