Daniel Mitten currently serves as the Customer Success Divisional Lead and Service Delivery Manager at Acora, specializing in IT, Cyber, and AI since March 2024. Previously, Daniel held the position of Service Manager at Sabio from February 2023 to February 2024, and spent several years at Exponential-e from June 2017 to January 2023 in various service delivery roles. Daniel's career also includes significant experience at Rackspace as a Major Incident Manager, at NetNames as Group Service Desk Manager, and various roles at Dot Net Solutions, ASOS.com, Adapt, and BT Global Services. Daniel's expertise lies in incident management, service delivery, and ensuring customer satisfaction while adhering to SLA and OLA requirements.
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