Prem Patel is an experienced IT and cybersecurity professional currently serving as a Service Desk Analyst at Acora since March 2024. Previously, Prem worked as a Customer Care Analyst at Kinetic Solutions Ltd from August 2017 to March 2024, providing technical support for a Windows-based application, managing web servers, and mentoring colleagues. Earlier roles include managing helpdesk operations at Daisy Group and Phoenix (IT Infrastructure Services), where responsibilities included troubleshooting customer queries and managing multiple contracts. Prem began a career in technology as a Senior IT Second Line Support Technician at Helix Health, with an initial role in customer service as a Marketing Agent at Weatherseal. Education includes studies at Milton Keynes College and Lord Grey School.
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