Norbert Hendriksen

Norbert Hendriksen has a diverse work experience spanning multiple industries and roles. Their most recent position is as a Business Analyst (via Acorel) at Signify, where they began in November 2021. Prior to this, they worked at Acorel as a Business Consultant from November 2020, and as a Customer Experience Consultant from October 2014 until November 2020.

Norbert also held the position of Interim Business Process Specialist (via Acorel) at Agrifirm from November 2020 to September 2021. In this role, they contributed to improving user adoption of the CRM system by implementing a better CRM key-user organization, reviewing training materials, and organizing requirement sessions for system optimization.

Before joining Acorel, Norbert worked as a Lead Consultant (via Acorel) at Plieger from May 2020 to November 2020. Norbert also served as a Business Analyst (via Acorel) at TUI from September 2018 to April 2020, where they participated in the Customer Program project and was responsible for tasks such as drafting process flows, conducting GAP analyses, organizing knowledge sessions, and supporting the product owner in writing user stories.

Prior to these positions, Norbert held the role of Business Consultant (via Acorel) at Facilicom Group from November 2016 to October 2018. Norbert also worked at Ciber as a Senior SAP CRM Consultant from January 2011 to September 2014, and as a SAP CRM Consultant from January 2007 to January 2011. Norbert began their career as a CRM consultant at Inter Access from October 2005 to December 2006, and as an Analyst at Essent from August 2004 to October 2005.

Their earliest work experience was as a Trainee at ICTopus from January 2002 to July 2004. Overall, Norbert Hendriksen has gained significant experience in business analysis, customer experience consulting, CRM implementation, and process optimization throughout their career.

Norbert Hendriksen began their education in 1996 at Hogeschool van Arnhem en Nijmegen (HAN), where they pursued a Bachelor's degree in Marketing Business. Norbert studied there until 2001. In 1998, during their time at HAN, they also attended Kingston University for a year, focusing on Marketing Business and earning a Bachelor of Business Administration (B.B.A.) degree.

In 2002, Norbert Hendriksen enrolled at PBNA and pursued a Bachelor's degree in Computer Science, which they completed in 2004. This shift in their field of study suggests a change in interests or career goals.

Throughout their career, Norbert Hendriksen has also obtained several additional certifications. In 2022, they received the ECBA certification from the IIBA. In 2021, they completed a Business Analyse course at Vijfhart IT-Opleidingen. Additionally, in 2020, they completed two LinkedIn courses: "Business Analysis Foundations" and "Business Analysis Foundations: Business Process Modeling."