Shawn Carpenter

Shawn Carpenter has extensive work experience in the field of technical support and software development. Shawn started their career at Benton County as a PC Support Technician and later worked as a PC Support Analyst, where they troubleshooted, repaired, and upgraded PCs for a large number of users. Shawn also designed and coded a department website and developed custom database applications.

After their time at Benton County, Shawn worked at the EHS Family Center of Portland as an Information Systems Administrator. In this role, they assisted with the development of the organization's website, developed custom database applications, and provided support for a local and wide-area network.

Shawn then joined Interlogix, where they held multiple roles over the years. Shawn started as a Technical Support Specialist, providing support for access control software and security systems. Shawn then moved on to become a Senior Technical Support Representative, where they provided telephone and email support, trained new technicians, and beta tested new products. Finally, they became a Lead Technician, where they resolved escalated technical support issues, collaborated with engineering and product management teams, and analyzed call records for potential product issues.

After Interlogix, Shawn worked at KeeperAI as a Software Development Intern. Here, they worked on a team to develop an API in Python using the Flask framework and developed a Ring Central chatbot using Node.js.

Currently, Shawn is working at ACRE as a Technical Support Technician.

Shawn Carpenter attended Alchemy Code Lab in 2020, where they pursued a degree in Full Stack JavaScript in the field of Computer Programming. It is unclear whether they obtained any additional certifications, as no information is available regarding the certification name or institution, as well as the specific month and year of acquisition.