James Erby is an experienced Solutions Engineer at Acronis, where responsibilities include analyzing customer environments, identifying needs, recommending solutions, and hosting technical meetings. With a strong focus on customer service, James also configures and maintains demo labs while troubleshooting technical issues. Prior experience as an IT Support Technician at Farmers Insurance involved maintaining user computers, troubleshooting connectivity issues, and ensuring excellent customer service. James holds a Bachelor of Science degree in Management/Entrepreneurship from Oklahoma State University.
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