Mark A. has extensive experience in customer service operations and support management across various industries, with a focus on SaaS solutions. Currently serving as the Director of Customer Service Operations at Acronis since July 2022, Mark previously held leadership roles at Esko | Brand Solutions, overseeing global support for pharmaceutical and consumer goods sectors. Mark has also managed client care teams at Kantar/Coretech and has been instrumental in establishing customer care organizations in several startups, including Thatcher Technology Group and Online Business Applications. Mark’s early career included technical support management roles at CONTROL SOLUTIONS, LLC, and TELLABS, contributing to significant growth and operational improvements. Mark holds a Bachelor of Science in Computer Science from Bradley University.
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