Acronis
Mark A. has extensive experience in customer service operations and support management across various industries, with a focus on SaaS solutions. Currently serving as the Director of Customer Service Operations at Acronis since July 2022, Mark previously held leadership roles at Esko | Brand Solutions, overseeing global support for pharmaceutical and consumer goods sectors. Mark has also managed client care teams at Kantar/Coretech and has been instrumental in establishing customer care organizations in several startups, including Thatcher Technology Group and Online Business Applications. Mark’s early career included technical support management roles at CONTROL SOLUTIONS, LLC, and TELLABS, contributing to significant growth and operational improvements. Mark holds a Bachelor of Science in Computer Science from Bradley University.
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Acronis
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Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. Acronis solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. Acronis offers the most comprehensive security solution on the market for MSPs with its unique ability to meet the needs of diverse and distributed IT environments. A Swiss company founded in Singapore in 2003, Acronis has 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 21,000 service providers to protect over 750,000 businesses. Acronis is majority-owned/controlled by EQT.