Jonathan Josefy has extensive experience in system support, currently serving as an Analista de Suporte a Sistemas at act digital since July 2021, focusing on payment services including Pix and Whatsapp Pay. Prior experience includes positions as a Senior Support Analyst and Systems Support Analyst at Mandaê, and a Pleno Support Analyst at Infracommerce, where responsibilities encompassed user support, system integration, and troubleshooting. Earlier roles at SONDA and PSM COMPANY involved providing bilingual IT support across LATAM. Jonathan is currently pursuing an MBA in Software Engineering at Universidade Paulista, building on a Bachelor's degree in Information Systems obtained in 2018.
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