Mitzi Y.

Mitzi Y. is an IT Service Delivery Lead at ACT, bringing over 14 years of experience in various electronic business environments, including global support and training. With ITIL certification, Mitzi has developed methodologies for Change Management and Incident Management while leading critical issue and service restoration teams. Previously, Mitzi held positions at companies such as Ag Parts, LTD, AEGON Americas, and Vista Technologies, where they contributed to technical support and web design. Mitzi earned a Bachelor of Applied Science from Kaplan University-Davenport Campus and holds two associate degrees from Iowa Central Community College and the American Institute of Commerce.