Susan H.

Susan H. currently serves as the Program Director of Accessibility and Strategy at ACT, where responsibilities include implementing accessibility initiatives, conducting user research, and developing policies to support learners with disabilities. With prior experience as a Senior Program Manager and Information Architect at ACT, Susan has led significant accessibility projects, notably enhancing the digital accessibility of the ACT National test and creating an Accessibility Maturity Model. Previous roles include UX Developer and Information Architect at BCforward, where Susan improved usability through user experience research, and various web development positions across organizations such as IUPUI and the Humane Society International. Susan holds a Master’s Degree in Human Centered Computing from Indiana University and a Bachelor of Arts in Philosophy from Indiana University Bloomington.