Terri Fallon

Terri Fallon is a seasoned customer support executive currently serving as the Head of Customer Support, B2B at ACT, a global learning and assessment organization. With over 20 years of experience, Terri has held key positions at various companies, including Director of Global Customer Support & Training at FM:Systems and Senior Director of Customer Support at Tyler Technologies. Terri's expertise encompasses scaling SaaS product support, enhancing customer satisfaction, and optimizing operations through data-driven strategies. Passionate about coaching and mentoring, Terri is committed to fostering high-performing teams and delivering exceptional customer experiences. Terri is pursuing a Bachelor of Business Administration in Management at Saint Bonaventure University.