Jack Xia currently serves as a Data Platform Support Engineer at Actian since September 2025, following a role as a Senior Technical Support Engineer at Alation from September 2022 to September 2025. Prior experience includes positions as a Technical Support Engineer at DataStax and an IBM Cognos Analytics Support Engineer at IBM, where Jack provided L2 technical support for the IBM Cognos Analytics product in the China, Hong Kong, and Taiwan regions. Jack's background also features roles such as MDM Advanced Support Engineer and Advanced DB2 Support Engineer, offering expertise in data management and DB2 UDB support, respectively. Jack's career began as an IT Manager at Credit Mortgage Australia and as a DB2 Database Administrator at IBM. Jack holds a Master's degree in Computer Science and a Bachelor's degree in Electronic Engineering from Harbin Institute of Technology.
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