Carl Lee serves as the Global Technical Support Manager at Action1, overseeing a global technical support team to ensure the timely resolution of customer issues and collaboration with product and engineering teams to enhance platform reliability. Previously, at Sunlight Financial, Carl held the position of Director of Cloud and Desktop Engineering, leading a team to deliver high-quality IT services and enforcing IT policies for secure operations. Additional experience includes roles as a Senior Infrastructure Engineer at Sunlight Financial, System Engineer at RFA, and Infrastructure Engineer at Cinven, focusing on scalable infrastructure solutions and maintenance of core systems. Earlier positions include Field Services Engineer at Capital Support Ltd, Desktop Manager at Exposure, and Mac Engineer at Apple, highlighting extensive expertise in IT support and infrastructure management. Carl holds a diploma in IT from Croydon College.
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