Dan Trevarthen is a customer experience professional specializing in contact center management, dedicated to delivering world-class customer experience programs and fostering meaningful client relationships. With extensive experience leading both onshore and offshore call center operations, Dan has successfully built customer service teams, enhanced NPS scores, and implemented innovative technologies to advance customer service excellence. Dan has served in various leadership roles, including as Senior Director of Global Customer Support at Actionstep and Customer Support Team Manager at LMG. Currently, Dan leads the service team at Auscript, innovating processes and managing change while prioritizing team well-being and customer satisfaction. Dan holds a Master's of Business Administration from RMIT University.
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