Lawrence Beharry

Lawrence Beharry is currently the Director of Customer Support at Actionstep, where they lead customer support strategy and operations. With over twenty years of experience in customer-facing roles, Lawrence has a strong background in building and scaling support teams, particularly in SaaS and LegalTech environments. Previously, Lawrence served as a Customer Support Manager at Actionstep and held a Technical Product Manager position at LexisNexis Canada, focusing on product roll-outs and customer support processes. Their expertise includes strategic communication, team building, and process optimization, positioning them as a growth specialist capable of driving meaningful change within organizations.