Erika C.

Erika C. has several years of work experience in the customer service and hospitality industry. Erika started their career at The Walt Disney Company as a Front Desk Representative, where they focused on providing excellent customer service and managing guest inquiries and issues. Erika then moved on to the Ritz Paris as a Front Desk Receptionist, where they continued to deliver exceptional service and took on additional responsibilities such as managing bookings and resolving customer complaints. Erika then joined Hospitality Marketing Concepts as an Online Marketing Manager Assistant, where they gained experience in website development, sales, and promotion. After that, they worked at Hôtel Barrière Le Fouquet's Paris as a Reception Supervisor, where they trained and managed a team of 10, handled customer complaints, and ensured the smooth operation of the front desk. Currently, Erika is employed at ActivCorner as a Senior Customer Success Manager, where they utilize their previous experience in customer service to effectively manage and support customers.

Erika C. has pursued their education in International Business, although the specific dates of their enrollment and graduation from UC Irvine are not provided. After completing their studies in International Business, they enrolled at Universidad de Zaragoza in 2003. Erika earned a Bachelor's degree in Tourism and Travel Services Management, which they successfully completed in 2006. Erika C. has also obtained a certification in Digital Marketing from IAB, however, the details regarding the month and year they obtained the certification are not provided.