Active Digital is the premier independent Customer Connection consultancy. We deliver customer-obsessed digital transformation journeys that increase customer connection and drive corporate value.

We bring a unique CX approach to Customer Connection, Digital Experience and Transformation, and the technical solutions that enable it. Our strategic consulting teams start with human-centric design to improve the organizational workflows that support customer and employee experience across the full customer lifecycle. Our platform, data, and engineering teams are then called upon to architect, implement, and deploy specific technical solutions to drive the intended transformation, not the other way around. These intentional efforts result in greater customer connection and more engaged employees, ultimately increasing corporate value. 

Attitude, Appetite & Aptitude create the foundation of our company ethos and drive the excellence we deliver every day. We combine this with our enduring values of Ownership, Connection, Intentionality, and Partnership to form, live, and deliver our culture every day.

Active Digital

Katy Scheck

Malena de la Ossa Picado

Lauren Justin, PHR

Ben Bassett

Clayton Smith

Joseph Debons

The Consulting Team at Active Digital partners with clients to design and execute customer-centric digital transformation strategies. Through human-centric design and organizational workflow improvement, the team enhances both customer and employee experiences across the full customer lifecycle. Leveraging their expertise, the team collaborates closely with platform, data, and engineering teams to ensure the successful implementation of tailored technical solutions, ultimately driving increased customer connection and corporate value.

Consulting Team

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Other teams at Active Digital

Leadership Team