Danny Lee is a seasoned professional with extensive experience in technical support and client management. As a Product Specialist at ACTIVE Network since March 2013, Danny provides onboarding training, addresses escalations, collaborates with developers for application improvement, and manages product knowledge resources. Previously, as a Technical Account Manager at AvePoint, Danny managed enterprise accounts and offered critical escalation support, while also mentoring support analysts. Danny's earlier roles include Senior Systems Engineer at Symantec, where expertise in email encryption and presales support was developed, and Support Centre Analyst at MessageLabs, focusing on networking issues. Danny began in IT as a System Administrator at Finpro, handling hardware maintenance and support tasks. Danny holds a BA in Computer Science from Rutgers University and pursued studies in Sequential Art at the School of Visual Arts.
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