Lora Ridl

Lora Ridl has extensive experience in customer service and technical support, currently serving as a Customer Service Representative at UnitedHealth Group since September 2019. In addition, Lora has held multiple roles at Aspira since May 2015, including Trainer, Team Lead for Helpdesk and Client Application Specialist, focusing on employee performance management and customer experience enhancement. Lora's technical support expertise extends to positions at RA Outdoors and ACTIVE Network, where relationship-building and clear communication were essential in resolving complex issues. Prior experience includes a long tenure at HealthMarkets, Inc., where roles ranged from Form/Document Designer to Senior Claims Examiner, emphasizing leadership, document management, and customer interaction. Lora's career is supported by a high school diploma from Richland High School.