Charles D. currently serves as an IT Specialist at ActiveCampaign, where responsibilities include managing IT Service Desk ticketing and ensuring support aligns with service level agreements (SLAs). Prior experience encompasses roles such as IT Support Specialist at Power Play Distributors, focusing on technical support for handheld devices, and IT Support Technician at Amazon, where maintenance records and workstation setups were managed. Additionally, Charles D. has a background in data entry from Kenco Group and team leadership at Kane Logistics, overseeing employee performance and task assignments. Currently pursuing a degree in Computer Science, specializing in Computer Systems Networking and Telecommunications at City Colleges of Chicago-Wilbur Wright College.
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