Laura R.

Laura R. has a diverse work experience spanning different roles and industries. Their most recent role was as a Working Parent for their family since November 2020. Prior to that, they worked as a Support Enablement Specialist and Product Support Specialist at ActiveCampaign from July 2019 to September 2021. Laura also served as a Community Manager at Tuvens | Share your interests from July 2018 to November 2020, where they conducted market research and organized survey results. Before that, Laura worked as an Iberia, Italian & English Support Specialist at Sitel in 2018, providing customer support and creating an active working environment. Laura also gained experience as a Spanish, English & Italian Support Specialist at Wimdu, handling travel-related inquiries and collaborating with the team. In addition, Laura worked at Airbnb as a Premium Support Specialist from February 2015 to October 2017, providing customer support and training the team on service delivery. Prior to that, they worked as an Airport Assistant at sevizi turistici Inteser from June 2012 to December 2014, assisting clients with transfers and check-ins. Laura also served as a Tour Leader & Tourist Assistant at Namaskar Viaggi from December 2011 to December 2014, leading tours throughout Europe and assisting clients with their needs. Their earliest recorded work experience was as a Tourist Assistant at Alpitour in Tenerife from May 2011 to September 2011, where they greeted clients and facilitated airport transfers.

Laura R. completed their education history in the following chronological order:

From 2001 to 2006, they attended Istituti Tecnico per il Turismo "Marco Polo" where they obtained their Secondary School degree with a focus on Tourism, Travel Companies, and Foreign Languages.

From 2006 to 2011, they pursued a Bachelor's Degree in Intercultural Studies at Università degli Studi di Firenze.

In 2012, Laura R. enrolled in Alma Mater Studiorum – Università di Bologna to pursue a Master's Degree in Comparative Literature, which they completed in 2014.

During the same year, they also participated in an Erasmus program at Universidad del País Vasco/Euskal Herriko Unibertsitatea, where they studied Foreign Languages and Literatures, General.

In terms of certifications, in May 2014, Laura R. obtained their DELE - C1 certification from Instituto Cervantes.