Phil Lynch currently serves as Customer AI Manager at ActiveCampaign, overseeing the implementation of AI tools and strategies to enhance customer engagement and reduce churn. Previous roles include Global Senior Program Manager for Customer Experience and Regional Senior Customer Experience Manager for the EMEA region. Phil also managed customer support teams for both Glofox and Voxpro, where leadership and data-driven insights were key to optimizing performance and improving customer satisfaction. Educational background includes a Higher National Diploma in Animation Foundation from Coláiste Dhúlaigh College of Further Education.
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