Shaun James, MS, is a Competitive, Market, and Customer Intelligence Leader with extensive experience in crafting data-driven strategies to enhance product innovation and growth. Currently serving as the Senior Competitive and Customer Insights Manager at ActiveCampaign, Shaun previously held key roles at NielsenIQ and Infor, focusing on competitive analysis and market research. With a diverse background across industries including SaaS, Financial Services, and Healthcare, Shaun has successfully implemented various customer engagement and marketing strategies. Shaun earned a Master's degree in Communication & Leadership from Canisius University and has demonstrated a commitment to driving insights that foster organizational success.
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