Ian Carter is an experienced professional in workforce optimization, currently serving as the Head of Insight and Innovation at ActiveOps since January 2023. Previously, Ian held the position of Insight and Innovation Director and Product Director at ActiveOps between May 2021 and January 2023. Ian's earlier career at ActiveOps from April 2007 to January 2011 included roles as Lead Coach, Customer Success Architect, Relationship Manager, and Product Development Manager. Ian holds a Certificate in Service Operations Management from the University of Warwick - Warwick Business School and a Master of Mathematics (MMath) from the University of Nottingham.
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