Tim Becker is a Customer Relationship Director at ActiveOps, specializing in decision intelligence for service operations with over 20 years of experience in customer service operations. They have collaborated with global clients in various sectors, including banking, insurance, healthcare, and government, focusing on optimizing back office performance and enhancing customer satisfaction. Tim's previous roles include positions at Halifax and eg solutions plc, where they developed core management training and engaged clients in transforming customer service operations. They hold a BSc Hons in Sports Science from Crewe & Alsager College and are passionate about fostering long-term relationships and leading cross-functional teams.
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