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Ashley Thomas

Customer Support Engineer at ActiveProspect

Ashley Thomas has a diverse work experience spanning over several years. Ashley is currently working as a Customer Support Engineer at ActiveProspect since March 2020. Prior to this role, they were a Real Estate Investor & Property Manager at Ashley Thomas LLC from March 2018 to March 2020.

Before venturing into real estate, Ashley worked at xMatters, Inc. as a Client Success Manager from November 2014 to February 2018. In this role, they managed deployment projects for an enterprise SaaS service and developed strong relationships with customers. Ashley also personally delivered training to ensure successful deployment, adoption, and renewal.

From July 2013 to August 2014, Ashley worked at iPass, Inc. as a Sr. Manager, Partner Support. Here, they managed the top resellers of the iPass global wifi service and handled client portfolios of OEM'd software and services.

Prior to that, Ashley had a long tenure at iPass, starting as a Lead Technical Support Engineer from December 2006 to October 2010, and transitioning into the role of Sr. Manager, Global Customer Success from October 2010 to July 2013. During these roles, they provided technical support and managed customer relationships on a global scale.

Ashley'searlier experiences include working as a Tech Manager at Lucent Technologies from 1998 to 2001, a Sr. VPN Systems Engineer/Manager of Testing & Systems Integration at Ascend Communications from 1996 to 1998, and a Manager of Customer Support at Morning Star Technologies from 1994 to 1996.

Ashley Thomas attended Cornell University where they obtained a Bachelor of Arts (B.A.) degree in an unspecified field of study. The exact start year of their education is not provided, but they completed their studies in 1984. Additionally, Ashley Thomas attended Cornell University for an unspecified period of time, during which they did not pursue a specific degree or field of study.

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Timeline

  • Customer Support Engineer

    March, 2020 - present