Eddy Phang has extensive experience in customer experience management and technical support, currently serving as Customer Experience Senior Manager at AutoTrader.ca since December 2016, along with similar roles at EasyDeal and Activix. Previous positions include Customer Experience Manager and Domains & Customer Experience Team Lead at AutoTrader.ca, as well as Account Manager at Solutions Medias 360 and Technical Support Team Lead at EVOLIO.ca, where responsibilities encompassed ticket management, agent training, business-to-business issue resolution, and technical support for clients. Additionally, experiences at Rogers Communications and Videotron provided foundational skills in customer retention and technical support.
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