Jonathan Willis is a Technical Support Engineer with a solid history in the IT Support industry, demonstrating skills in IT Service Management, teamwork, and leadership. They earned a Bachelor of Science in Computer Information Technology from Brigham Young University - Idaho and have held various positions including Call Agent at Pleio Health Support Systems and Technical Support Engineer at Oracle. Currently, they serve as a Technical Support Engineer Tier 2 and Tier 3 at ActivTrak. Jonathan has extensive experience troubleshooting technical issues, managing client relationships, and facilitating effective communication between teams.
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