Stephanie U.

Stephanie U. is a seasoned professional with extensive experience in knowledge management and training, currently serving as the Senior Manager of Knowledge and Training at Acuity since September 2019. In this role, Stephanie leads the development of strategies aimed at enhancing customer-facing excellence and internal team growth, collaborating across functions to align training initiatives with business goals. Previous roles include Technical Support Manager and Team Lead, where Stephanie focused on staff development, performance management, and driving continuous improvement for customer experiences. Prior experience spans various positions including IT Support Analyst at Chick-fil-A, IT Administrator at Nanolumens, and Medical Transcriptionist in multiple healthcare settings. Stephanie holds a Bachelor of Science in Computer Science and Psychology from Troy University and an Associate of Science from Georgia State University Perimeter College.