Stephanie U.

Stephanie U. has extensive experience in technical support and knowledge management, currently serving as a Knowledge Manager at Acuity Brands since September 2019. In this role, Stephanie is responsible for the rollout and adoption of knowledge-centered service across support teams, focusing on improving the knowledge base and enhancing self-service tools for better employee and customer experiences. Previous positions include Technical Support Manager and Team Lead at Acuity Brands, where responsibilities encompassed staff training and development, performance management, and driving continuous improvement for customer experience. Prior to Acuity Brands, Stephanie worked as an IT Support Analyst at Chick-fil-A Corporate, providing support in network management and troubleshooting. Additional experience includes roles as IT Administrator, Verbatim Hearing Reporter, and Medical Transcriptionist, alongside a Bachelor of Science in Computer Science and Psychology from Troy University.