Brian May is currently a Voice Automation SME at Ada, focusing on transforming customer service through artificial intelligence and large language models. Previously, they served as a Senior Account Executive in various capacities, partnering with government agencies and utilities to enhance operational efficiency and data quality. They also held positions as a Solution Consultant at Replicant and PolyAI, where they worked with conversational AI to improve customer experiences. In academia, Brian contributed as a guest lecturer at Suffolk University and Dalhousie University, discussing the integration of technology and data in municipal governance. Their educational background includes studies at The University of Connecticut from 2018 to 2020.
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