Cindy M. is a Professional Services Consultant at ada since March 2022, where responsibilities include leading end-to-end implementations for enterprise clients and designing scalable workflows. Prior experience at Achievers spanned various roles including Team Lead for Marketplace Operations and Sr. Marketplace Operations Specialist, focusing on vendor relationship management and process improvements. Additional roles included Technical Support Advisor, Bilingual Member Experience Coordinator II, and Guest Service Representative, showcasing a strong background in customer service and technical support. Cindy M. holds an MBA from the University of Guelph and Bachelor's degrees in Commerce and Hospitality and Tourism Management from Humber College.
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